Returns & Refunds
Last updated: August 2026
Every Stoned Bikinis piece is individually handcrafted, heavily embellished and created with competition performance in mind.
Because of the specialised nature of our pieces, we encourage you to carefully review the product information, sizing guidance and measurements before purchasing.
Change of mind
Stoned Bikinis does not generally accept returns or exchanges for change of mind.
This includes situations where you:
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decide you no longer want the piece
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change your preferred design or colour
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no longer require the piece for a particular competition
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order an incorrect size despite the sizing information provided
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change your mind about purchasing after the order has been confirmed
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decide that the style is not what you expected based on your personal preference.
For this reason, we strongly encourage you to contact us before purchasing if you are unsure about sizing, fit, design or any other aspect of a piece.
We are happy to discuss sizing and answer questions before you place your order.
Made-to-order pieces
Some Stoned Bikinis designs may be recreated in alternative sizes by request.
Made-to-order pieces are individually created for the customer and production may begin specifically in response to that order.
Once production has commenced, made-to-order orders cannot generally be cancelled or returned because of a change of mind.
Before production begins, we will confirm the requested size and relevant details with you where appropriate.
If you are considering a made-to-order piece and are unsure about sizing, please contact us before placing your order.
Sizing
We provide sizing information for each ready-to-wear piece and may request measurements to help determine an appropriate fit.
Customers are responsible for providing accurate measurements and reviewing the sizing information before purchasing.
Where a customer provides incorrect measurements or selects an unsuitable size after having had the relevant information available, this will generally be considered a change-of-mind matter rather than a product fault.
If you are unsure about your size, please contact us before ordering. We would much rather help you get it right than have you receive a piece that isn't the right fit.
Faulty, damaged or incorrectly supplied pieces
If you believe your Stoned Bikinis piece:
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is faulty
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was damaged before or during delivery
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is significantly different from its description
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is missing an included item
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or otherwise does not meet an applicable consumer guarantee,
please contact us as soon as reasonably practicable.
Please include your order details and, where relevant, photographs showing the issue.
We will assess the matter and work with you to determine the appropriate solution.
Depending on the circumstances and your rights under Australian Consumer Law, the remedy may include repair, replacement, refund or another appropriate remedy.
Australian Consumer Law
Nothing in this Returns & Refunds Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable law.
Australian Consumer Law consumer guarantees may apply to products purchased from Stoned Bikinis.
If a product has a problem covered by those guarantees, you may be entitled to a remedy regardless of our change-of-mind policy.
Contact us
If you have a question about returns, refunds, sizing or a potential issue with your purchase, please contact:
When contacting us about an order, please include your order number where possible.